The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not face-to-face with your customers, you still leave a lasting impression. Do you come across as caring and competent, or menacing and mechanical?

Offering stand-out service on the Internet isn’t as hard as it is rare. Take these simple steps towards old-style service in the digital age:

1. Be Clear, But Sincere
2. Offer Live Customer Support
3. Make Sure Your Support Reps Have All the Answers

Give Each Customer a Personal Response

 When a customer sits down to e-mail your company, it’s because he needs help. He chooses e-mail because it’s quick, but his request still warrants a satisfying and personal response!

Companies eager to save time and money often take automation too far in their customer support. Each customer has a unique question, and deserves a unique answer. Even if you save time by copying and pasting stock replies, change the opening and closing to make the message sound less robotic.

Be Clear, But Sincere

When responding to customers’ e-mail, be sincere and to the point. Before sending a message, try turning the tables. Ask yourself, “Would this answer satisfy me if I were the customer?”

Take that extra moment to give your customer the help he deserves. It might mean the difference between a satisfied customer and a credit card chargeback!

Offer Live Customer Support

E-mail has become an acceptable form of communication. But, live customer support is still necessary. The plethora of information available online can be overwhelming to customers, especially those new to the Internet!

Single your company out from the crowd by providing customers with a real person to talk to. Live phone support is an invaluable way to foster trust. When your customer has reached the end of his Internet rope, and just needs help, your toll free number is the answer he’s looking for.

Make Sure Your Support Reps Have All The Answers

The presence of phone support will do no good if your staff doesn’t know your product! Customer support reps should be warm and friendly, and willing to help with any aspect of your product.

What a good feeling it is to talk to someone who feels confident in his product. It’s even better if he’s knowledgeable enough to solve your problem without transferring you all around the company!

Provide Stand-Out Service; Gain Lifelong Customers

Too many e-businesses skimp on customer service, hiding behind web sites and message boards. Customer support is an integral part of every company, even those operating solely online. Be one of the few to offer stellar service, and gain customers for life! To give your business the edge in top quality customer support check out this great tool now!

Affiliate programs work in two ways to make you money: they can be used as a full-time career option or can be used as a supplement to beef up your main income. Your aim should be to start slow and then make your way to bigger bucks.

Affiliate marketing is a source of multiple streams of income. You can choose to be a product producer with an affiliate program or you can take the easier route and just become an affiliate yourself.

You can promote as many products as you want. You can choose a single-tier program or a multiple-tier program.

All of these factors decide the amount of money you make. Most of the affiliate programs you see are single-tier. You sell a product and you earn a commission on it. End of story.

In two-tier programs, you earn a commission when you refer someone else to your website. When that person sells the product, you will earn a smaller commission on that too. So, you earn every time the people below you make a sale. These programs are comparatively rarer.

What should you do to become a top affiliate marketer?

• Do build a base: Your first step as an affiliate is to set up shop. That means you have to set up a website or a blog. This is the place where your customers come to find you and your affiliate ads. The easiest way for you to kick-start your program is to set up a blog through a reliable free blogging service. You can have several websites or blogs recommending your products.
• Do select your product carefully: Select a product through one of the clearinghouses like ClickBank.
• Do track your efforts: Ideally, you should not have to spend all your time tweaking your affiliate links or strategies. You must invest some time in tracking your efforts and maintaining links.
• Do choose a catchy name: The name of your blog should be short and catchy, so people can internalize it quickly and remember it at will.
• Do put up your affiliate links carefully: Remember, these links are the lifeblood of your income. Get them wrong and you’ll be throwing good money out of the window, literally. Copy and paste the text of your links carefully.
• Do drive in traffic: Being a super-affiliate is all about being able to drive in hordes of traffic. You can use multiple websites or blogs to drive traffic your way. Increase your web presence by starting an eZine through popular eZine creation websites. Feed your websites with fresh content using RSS feeds.
• Do use social networking: Social networking is the hottest item online, as of today. With a nice profile in sites like MySpace, TagWorld and others, you can drive traffic to your blog. Use search engines effectively to build up your web presence.
• Do use viral marketing to improve sales.

In my next article, I will be discussing something that is rarely talked about. Nevertheless, it is one of the most powerful tools available to affiliates to attract volumes of traffic - a well-written sales copy.

How do you write articles that will bring loads of traffic? Here are some tips:

• Your keyword rich articles must be focused to your niche market. Decide who should read your articles and write for them.
• An attention-grabbing headline with your primary keyword tucked into it is essential. People read the headline first, and if they find that it shows a benefit, decide to read the rest of the text. People love useful information, and you should write your title accordingly. Some suggestions are:
  • How to…
  • The complete guide to….
  • The truth about…
  • What you don’t know about ….
• Make sure your article has a proper introduction, flows well into the conclusion and states what action the reader should take after reading it.
• Your resource box at the end of the article is the most important component of your article next to the quality content. This resource box will have your contact information in the form of a link to your website. It must be worded in such a way that there is a call to action - depending on whether you want the reader to sign up for your ezine, purchase your product, claim a free report, etc. Your resource box is a lot like an ad so write it with care. Preferably use language your readers will identify with. You must include a benefit to encourage your reader to take immediate action.
• While there is no rule about the length of your article, generally about 500 words should be adequate. Don’t forget to include your keywords.

Articles are an efficient way to get back links and traffic to your website. If you already have a blog, you can always use your own content to write good articles and submit them to article directories. Article directories let you link back to your blog or website via the resource box so that they can generate traffic. Just make sure you have a headline that tempts the reader to get to the whole article.

One method to have your reader clicking to your website or blog is to post a part of the article and at the end, say “part 2 is at link” Your article must be divided at a point where the readers will quickly rush to your link to read the rest of it.

You can post your articles to your blog, your website and on forums. No Internet marketer can afford to ignore article marketing because keyword rich content is the single biggest traffic builder. Search engines love information in the form of articles especially if they are original and updated regularly.

After you’ve zeroed in on a few music related topics you are passionate about, you can use ClickBank, the affiliate networking site to find sites you can broker for. When you go to the “promote products’ sections and click on the marketplace link, you will land on the ’search the ClickBank marketplace’ page. Here you can choose a category from the dropdown list.

Check out the ‘money and employment’ category for a huge database of niche market ideas in that category. Now all you need to do is find the niche market that interests you. You can check out the links to know more about the sites. See, right now your motive is to find ideas of the markets you can broker for and finding the specific sites is the next step. So shortlist the niche markets that grab your attention.

Probably the most intricate step is to find the sites to broker for, but once done with this, you would have set up a system that will earn you money for years and years to come for just a couple of hours of focused work. Let Google help you with this. Type in the search phrase with your niche market name followed by two tier affiliate program. You’ll get your search results. See the number of results? Look through it to find a site that suit the parameters we talked about in part two of our training series, namely provide promotional material, dependable tracking and a percentage from the sales of the affiliates you recruit.

With the steps outlined above, you can find a niche you love, a two tier commission structure, a commission of $10 or more from the sales of marketers with whom you broker the deal, promo material, and tracking system. Go for it.

Notice that you don’t even need a website to get started with JV brokering. But suppose your two-tier affiliate program asks you for your website URL? In most cases, you can continue signing up by mentioning ‘coming soon’ or not available. You can also find niche two tier programs from affiliate directories.

Link Popularity Means High Page Ranks!

Let’s face it - the greater the number of links pointing to your website, the higher is your page rank with most search engines! Google, AltaVista, HotBot - they all use the number of inbound links parameter as a very important factor in determining your page rank. As such, link popularity still plays a vital role in getting those top ranks and search engine positions for your websites.

Moreover, if those links are coming from high quality, related websites, then there’s nothing better than that! Search engines will love your site if all your links - both inbound and outbound - are completely relevant to the content of your web pages! And if your inbound links come from pages having a high ranking, then that automatically increases your page rank too! If such high-ranking pages consider your site worthwhile enough for linking to it, then your site must be offering some really good content!

The Catch

The only catch here is that acquiring a decent number of legitimate inbound links, from good-quality, related websites, requires a considerable amount of ingenuity and expertise. You don’t want to irritate the search engines by accumulating generic links, so that they throw you off their grid completely! Neither do you want to end up linking to a banned website!

As we discussed in the previous email, accomplishing this task can consume a lot of energy and leave you tired, even more so when you have to maintain more than one website! Besides, there is always the time factor that is essential for gaining the upper hand over your competition.

Use Of SEO Software For Link Maintenance

Using a reputable SEO software program, for establishing and maintaining your link partnerships, can greatly ease the burden off your shoulders! It can accomplish within days what would manually take months to achieve! A good link maintenance program -

• keeps track of the locations you’ve already submitted your site to
• prevents being linked to banned websites and thus, keeps you out of trouble
• allows you to manage information about all the sites connected from your website
• generates highly targeted directory pages automatically, based on the information specified for your outgoing links
• automatically uploads the link files to your web server
• customizes the structure of your link pages through automatic category creation and management
• has an internal link check feature, that easily and conveniently ascertains whether your link partners still have reciprocal links to your site or if they have been dropped
• effectively manages all your link email campaigns - handles all email tasks of contacting and managing prospective link partners, and also keeps them notified of any updates

Yes, it’s true that with some products, the market is simply too competitive to even hope to get noticed. Other products are just things that very few people even think about buying. The secret is to find that spot between these two extremes- ideally, the products you promote should fill two important criteria. There should be a demand that exceeds existing supply. Secondly, the market shouldn’t be saturated yet.

Right now, you’re probably thinking, well all I have to do is promote new products then, right? Not necessarily- the first thing to do is check out the ClickBank Marketplace. Choose a category that you like and then select New Products. Now sort these results in order of gravity or popularity- right now, this is your most important factor. But the most popular product doesn’t necessarily mean it will bring you the most money.

The Whole Equation

There are a series of figures that you need to consider when selecting a product. When you select one, you’ll notice that it comes with a list of symbols.

• $/sale is the amount you can earn per sale.
• %/sale is the percentage that the affiliate will receive.
• %/refd is the sales generated by that vendor solely from its ClickBank affiliates
• grav is the gravity or popularity of the product

A promising product should pay you more than $20 and have a minimum percentage of 50%. The ideal gravity threshold is 10- 60. Over 60 means the product is already doing well and the market might be saturated already. However, there have been instances of products ranking higher than 60 while having low market saturation. Less than 10 is a risk, because it says that the product hasn’t been able to prove itself as a seller yet.

Apart from these figures, it’s also important to take a good look at the product and the vendor’s selling page. Deciphering sales letters does take a little practice but soon you’ll be able to spot the winners and the ones you can ignore. Testimonials, benefits and time sensitive offers are all positive aspects you should look out for. Make sure the page is designed well- this doesn’t mean it has to be fancy, just clean and pleasing to the eye. A good, attractive headline is also a good sign.

• At least 75% of the members have a college education
• A majority of the members fall within the 30-60 age group
• More than 80% of the site members enjoy a $50000 annual household income
• These members enjoy spending

These well placed citizens on Gather.com would constitute quality traffic. Can you ignore it? Of course you can’t. So your first step is to visit gather.com and register for a free account.

After signing up, you can head to ‘My Gather’ and create your member profile. You can then post an article or comment. You can also browse around, read other people’s articles, and share images. You can join groups that appeal to you and also invite other friends or associates to join.

Since your intention is to generate traffic, you must make your profile attractive by posting quality articles that are interesting to read. You must ensure that your headlines are catchy with relevant tags.

When you post your articles, you can also include links, images and lay them out to look pleasing so that you get a lot of highly targeted visitors who click the link to your website and can convert into customers.

Gather.com is a social networking site, and as such, you can promote yourself. You can network with members who are in your target market. Get your friends also to join gather.com and rate your posts - highly.

You can ask people to recommend your posts and share it with others by bookmarking it on del.icio.us or ‘digging it.’ If you have any free stuff to offer, mention this at the end of your article with a link. This can get you heavy traffic.

Commenting on other popular members’ articles particularly if they are in your niche can get you lots of highly traffic.

Gather.com is also a great place for pay per click advertising and paid ads. So cash in on this little known social networking site to attract these prosperous members to your website.

Like Gather.com, there are other social networking sites that can also be effective in getting you highly traffic. Social media marketing is here to stay. By using the web 2.0 websites and blogs wisely, there are a lot of benefits to be gained, apart from the obvious ones.

Buyers write testimonials when they are happy about using your product or service. They like to highly precisely what they liked about your product and how it benefited them specifically.

Testimonials from your customer help you increase sales. On the other hand, when you write a testimonial for another site and let them publish it, it becomes a good linking strategy as well. When you write a testimonial and have it published by a website that receives tremendous amounts of traffic consistently, your link is going to be exposed to all that traffic. You also gain link popularity.

Testimonials need not be confined to merchant sites. You can also write testimonials and have them published in ezines with your link.

By their sheer simplicity, testimonials make an effective marketing strategy and a list builder when used in the right manner. How do you go about it?

You can let your existing customers know you care about how they perceive your product or service by asking for feedback in the form of testimonials. Have a separate testimonial page linking to your products pages.

Every affiliate marketer can greatly benefit from unbiased testimonials. Here’s how you do it:

• The testimonials you use must produce measurable results. Its not enough to publish a testimonial that just rambles on about feelings. The testimonial must be specific about the benefits and results. This could be in the form of saving money (how much in what time); testimonials could also highlight your responsiveness to your customer, good presentation of product, promise of quality kept, etc. The exact info would be based on what your product is.
• Testimonials must be short and well worded. Long lengths of text are usually quickly browsed through without actually reading them.
• Ensure that you include information about the writer of the testimonial instead of a couple of initials. This will establish credibility. So, first and last name, city/state, website url if there is one, occupation, plus any other info that the customer feels comfortable about disclosing in public.

The thing about testimonials is that most people wont volunteer one. You’ve got to ask for them. And watch your list grow as you feature them on your website and elsewhere.

Conventional customer support - when you have an offline business -would involve your customer either dropping by your office or calling you on the phone, or even having your representative dropping by their office. But with the emergence of e commerce, flourishing businesses have taken their services online successfully. Practically everyone has access to the Internet, and it makes sense to provide customer service as part of the online sales experience. This can be made effective in a number of ways - saving time, resources, improving customer satisfaction, minimizes spam and - brings in huge profits through sales - and repeat sales. Let us now look at how online customer support can be high quality:

Live Chat:

This is easily the best option for all online businesses. You can actually give your customers real-time help and deal with several customers at the same time when your customer support people are geared to handle it. Most websites indicate the timings during which customers can use chat so that they get in touch during that time. There are many businesses that offer around-the-clock support.

Live chat is like instant messaging and once you install it, all your customers need to do is click on a link and start chatting via a small browser window.

Order Tracking:

A lot of customers want to know the status of their orders. You probably receive them all the time. The process of order tracking can be automated, thereby saving you a lot of time to handle other priorities. If you have a shopping cart program you probably have an integrated order tracking facility. This will substantially reduce the amount of email you receive and have to respond to, from customers wanting to know about their order.

After the order is shipped, the tracking info is fed into the shopping cart application. Many shopping carts generate automated email messages to let the customer know their tracking info - telling them whether the order is pending, shipped or delivered. All this minimizes your effort, speeds up communication and brings in repeat orders from happy customers.

After sales support begins after your order is shipped. Sometimes you might have to handle product returns due to damages or deal with other issues. There’s something called the support ticket process that can greatly help in dealing with these issues. These are simple to implement. When customers visit your site, they click a link and submit order information. The program forwards this to you and you respond. It is ideal for a big customer base.

Telephone Support

Sometimes you might be able to sort something out far more quickly on the phone with an irate customer. Some people just prefer to pick up the phone and talk rather than go through technology.

See - it all boils down to showing that you care for your customer - whether it is offline or online. It keeps them coming back. It triples your sales by just keeping a good system for customer support.

Do You Really Have Something To Say?

One of the main reasons why some press releases don’t work is because they don’t have anything important to say. Remember that a press release is a mix of article and advertisement- it should kindle consumer interest without sounding overtly promotional. Maybe the sleek new design of your website is exciting to you, but is it what other people want to read about? Will it ultimately drive traffic your way?

Here are some questions you should ask yourself when writing your press release:

1. Is my excitement worth a press release? Some things that you can definitely issue press releases for are product launches, poll/survey results, newsletter launches, seminars, classes, books, awards or high profile endorsements
2. Is it strong? A press release has to be written in a clear, strong manner particularly the opening. Ideally, people should grasp the gist of your press release from the headline and opening paragraphs. They should also be sufficiently interested to read on.
3. Is it newsworthy? Remember that you are sending these out to media outlets so your press release has to answer the five ‘W’s of journalism- who, what, when, where and why
4. Is it focused? A press release is not a 300 page essay- in fact, it shouldn’t run for more than one page. Make sure that your content is crystal-clear and to the point.

Content Is Key

It’s rather obvious that the content is the most important part of your online press release. A weakly-written press release will make zero impact on your website traffic. Similarly, a press release on something nobody is interested in won’t help you either. Many people spend days perfecting their online press release before they send it into cyberspace. Others shell out big bucks to hire press release services to do the writing for them.

If you’d rather write your own press release, you’re already at an advantage. You’ll be able to write truly original and unique content which will set your release apart. Remember to use the right keywords. Keywords are as important in a press release as in articles or website content. Make sure you use them coherently and don’t crowd them in one area. Using them twice in the body of the article and once in the opening line should be enough. Make sure that your headline is striking and grabs attention. It’s also a good idea to use anchor text in your press release.